Terms of Service

Effective Date: 3 June 2026 · Last Updated: 3 June 2026

1. Welcome

These Terms of Service govern your use of Lolawe Fashions ("we", "us", "our") — a South African fashion boutique that sells women's clothing and accessories through WhatsApp and at lolawefashions.com. By chatting with us on WhatsApp or browsing this site, you agree to these Terms.

2. Our Service

Lolawe Fashions provides:

An AI-powered WhatsApp assistant that answers product questions, quotes prices, and helps you place orders 24/7
Wholesale pricing for resellers buying in bulk packs
Retail pricing for end customers buying single pieces
Product photos, sizing information, and stock availability on request
A multilingual experience (English, Portuguese, Amharic)

3. Pricing

All prices are displayed in South African Rand (ZAR / R). Lolawe Fashions offers two pricing tiers:

Wholesale price — applies when you buy a full pack (typically 4-6 pieces depending on the product). Intended for resellers, boutique owners, and bulk buyers.
Retail price — applies when you buy single pieces. Intended for end customers.

Prices may change without notice. The price quoted to you at the time of order confirmation is the price that applies to that order. Bulk discounts beyond the standard wholesale tier are at the owner's discretion — please ask.

4. Orders

4.1 Placing an order

You can place an order by WhatsApping us at +27 63 959 7776. Tell us the SKU code (e.g. B1077), the colour and size you want, and the quantity. Our AI assistant will confirm availability and the total price.

4.2 Order confirmation

An order is considered confirmed only when (a) you have received written confirmation of the items, price, and total from us on WhatsApp; and (b) you have paid (or the owner has accepted alternative arrangements such as cash-on-collection).

4.3 Stock availability

Stock levels shown to you reflect our records at the time of your enquiry. In rare cases, items shown as "Available" may go out of stock between your enquiry and your payment. In such cases we will offer a refund or hold your money against a future restock, at your choice.

5. Payment

We accept:

EFT (Electronic Funds Transfer) — bank details will be provided in our WhatsApp conversation
Cash — on collection
Card — on collection (where the owner has a card machine available)

When you pay by EFT, please send the proof of payment (screenshot) to our WhatsApp. Your payment is confirmed only after the owner has manually reviewed and approved the proof. This typically takes up to one business day.

6. Delivery and Collection

Lolawe Fashions arranges delivery and collection on a case-by-case basis. Delivery costs, timing, and courier responsibility are agreed at the point of order. Customers are responsible for inspecting goods at the time of collection or delivery.

7. Returns, Exchanges, and Refunds

Under the South African Consumer Protection Act (CPA) you have the right to return defective goods within 6 months of purchase. In addition, Lolawe Fashions accepts the following returns:

Wrong size or colour received — exchange within 7 days, items must be unworn with tags attached
Manufacturing defects — full refund or replacement, no time limit (subject to the CPA's reasonable inspection period)
Change of mind — at the owner's discretion; restocking fee may apply

To start a return, WhatsApp us at +27 63 959 7776 with photos and the order date.

8. Use of Our AI WhatsApp Assistant

Our customer service is partly automated. Our AI assistant ("the bot") will respond to your messages on WhatsApp. By chatting with us, you understand and agree that:

Your messages may be processed by automated systems (Anthropic's Claude AI, and/or DeepSeek AI). See our Privacy Policy for details.
The AI assistant is helpful but not perfect — the owner reviews escalations (discount requests, complaints, payment disputes) personally.
Information from the AI assistant is provided in good faith but is not a substitute for confirming prices and stock with the owner before relying on it for large orders.
If you prefer to speak only to a human, say so and the conversation will be routed to the owner.

9. Intellectual Property

All photographs, product descriptions, the "Lolawe Fashions" name and logo, and the design of lolawefashions.com are the property of Lolawe Fashions (or licensed to us). You may not use these for commercial purposes without our written permission.

10. Limitation of Liability

To the maximum extent permitted by South African law, Lolawe Fashions' total liability to you for any matter arising out of these Terms or your purchase of our products is limited to the amount you paid us for the affected item.

We are not liable for indirect, incidental, or consequential damages — for example, lost profits or loss of business resulting from delays or stock unavailability.

Nothing in these Terms limits or excludes our liability for fraud, gross negligence, or any other liability that cannot be excluded by South African law.

11. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or your purchase from us will be resolved in the South African courts, with venue at the nearest court to the City of Johannesburg.

12. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page will reflect the most recent revision. Material changes will be flagged in our WhatsApp broadcast (only if you have previously opted in).

13. Contact Us

Lolawe Fashions
WhatsApp: +27 63 959 7776
Email: harrisonhe.01150@gmail.com
Website: https://lolawefashions.com